1. Information We Collect

We collect information you choose to provide when you request a quotation, order samples, place an order, subscribe to updates or contact us.

• Contact details such as name, company name, email address, telephone number, WhatsApp number and country.
• Business requirements such as products, quantities, target pricing, packaging artwork, delivery destination and requested delivery dates.
• Order and transaction details, including billing and shipping information. Payment card details are processed by the relevant payment provider and are not stored directly by us unless clearly stated.
• Technical information such as IP address, browser type, device type, referring page and website activity collected through cookies and analytics tools.

2. How We Use Information

We use information to respond to enquiries, prepare quotations, provide samples, process orders, arrange packaging and shipping, provide customer support, prevent fraud, improve our products and website, and meet legal or accounting obligations.

Where permitted, we may send relevant product or service updates. You can unsubscribe from marketing communications at any time.

3. Cookies and Analytics

Our website may use essential cookies for security, forms, shopping-cart functions and site preferences. We may also use analytics or advertising cookies to understand website performance and measure marketing results. Where required by law, non-essential cookies will be used only after consent.

4. How Information Is Shared

We do not sell personal information. We may share necessary information with hosting, email, analytics, payment, logistics, customs, packaging and professional-service providers that help us operate the business. We may also disclose information where required by law or to protect our rights and customers.

5. International Data Transfers

Because we work with customers and service providers in different countries, information may be processed outside your country. We take reasonable measures to use appropriate safeguards and limit information to what is necessary.

6. Data Retention and Security

We retain information for as long as needed to manage enquiries, orders, warranties, tax and legal obligations. We apply reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing of your information. You may also withdraw consent or request a copy of information you provided. We may need to verify your identity before completing a request.

8. Children

Our wholesale products and services are intended for businesses and adults. We do not knowingly collect personal information from children.

9. Policy Changes

We may update this policy when our practices, services or legal requirements change. The updated effective date will appear at the top of this page.

10. Contact Us

For privacy questions or requests, contact info@gemsmountain.com or WhatsApp +86 156 5179 5173.